Learning analytics dashboards: What do students actually ask for?

Learning analytics (LA) has been opening new opportunities to support learning in higher education (HE). LA dashboards are an important tool in providing students with insights into their learning progress, and predictions, leading to reflection and adaptation of learning plans and habits. Based on a human-centered approach, we present a perspective of students, as essential stakeholders, on LA dashboards. We describe a longitudinal study, based on survey methodology. The study included two iterations of a survey, conducted with second-year ICT students in 2017 (N = 222) and 2022 (N = 196). The study provided insights into the LA dashboard features the students find the most useful to support their learning. The students highly appreciated features related to short-term planning and organization of learning, while they were cautious about comparison and competition with other students, finding such features possibly demotivating. We compared the 2017 and 2022 results to establish possible changes in the students’ perspectives with the COVID-19 pandemic. The students’ awareness of the benefits of LA has increased, which may be related to the strong focus on online learning during the pandemic. Finally, a factor analysis yielded a dashboard model with five underlying factors: comparison, planning, predictions, extracurricular, and teachers.