TQM modeling of the automobile manufacturing sector: a system dynamics approach

Despite total quality management (TQM) playing an important role in the survival and growth of the Indian automobile sector, India is still a player of little consequence in the global automobile production market. The paper identifies various dynamic interactions among the sub systems of TQM. The implications of these interactions have been captured using system dynamics modeling, which is based on causal relationship among different variables that constitute enablers and results. The model results have been discussed and validated based on a case study.