这就是朋友的作用:帮助“谁知道什么”跨越群体界限

N. Shami, Y. C. Yuan, D. Cosley, Ling Xia, Geri Gay
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引用次数: 33

摘要

我们描述了K-net的设计和评估,这是一个社会匹配系统,通过将有技能的人与需要他们的人匹配,帮助人们在组织中学习“谁知道什么”。交互记忆理论预测,K-net将提高个人“谁知道什么”的意识。这将通过跨团队边界共享知识来提高绩效。我们根据这些预测对K-net进行了评估,实验中41名学生分成7个小组从事软件工程项目。与“随机”推荐相比,准确的推荐提高了“谁知道什么”的意识,但并没有提高性能。我们的结果突出了与跨群体边界共享知识的系统评估相关的问题。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
That's what friends are for: facilitating 'who knows what' across group boundaries
We describe the design and evaluation of K-net, a social matching system to help people learn 'who knows what' in an organization by matching people with skills with those who need them. Transactive memory theory predicts that K-net will improve individuals' awareness of 'who knows what'. This should lead to improved performance through sharing knowledge across group boundaries. We evaluate K-net in terms of these predictions in an experiment with 41 students in seven groups working on software engineering projects. Accurate recommendations improved awareness of 'who knows what' versus 'random' recommendations, but did not improve performance. Our results highlight issues related to the evaluation of systems for sharing knowledge across group boundaries.
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