Tourists’ satisfaction and loyalty intention at Shariah compliant private hospitals in Malaysia

ABSTRACT This paper examines the determinants of Muslim medical tourists’ satisfaction and its impact on loyalty intention for medical treatment at shariah compliant private hospitals in Malaysia. Data were collected from 224 Muslim medical tourists who had received medical care at Shariah-compliant hospitals and analyzed using the structural equation modelling. The findings showed that Shariah-compliant amenities and physicians’ Islamic medical-services quality have significant positive relationships with Muslim medical tourists’ satisfaction. However, nurses’ medical services quality has no significant relationship with tourists’ satisfaction. Muslim medical tourists’ satisfaction influence loyalty intention. The research outcome provides valuable information on the critical Islamic medical services which could facilitate the delivery of the medical services needed by Muslim medical tourists at the Shariah-compliant hospitals.