MODEL OF EVALUATING LOGISTICS PERFORMANCE

. Ensuring the successful operation of enterprises, reducing overall costs, obtaining quality logistics services are achieved through the use of logistics approaches, the implementation of effective logistics activities. It is necessary to evaluate the logistics activities, its efficiency and performance. However, in the modern literature and practice there are no comprehensive models for assessing logistics activities, which requires their development. The paper develops a comprehensive model for evaluating the performance of logistics activities as a constant dynamic process based on the use of theoretical provisions of total quality management (TQM) and European Quality Excellence Awards. Development and standardization of logistics procedures allows to evaluate the obtained results not only after the implementation of logistics activities, but also in the operational mode - at each stage of its implementation. Criteria for evaluating the effectiveness of logistics activities are presented by two groups, one of which evaluates the capabilities of the logistics system, and the other - the results. The results are a set of logistical results (costs, cycle time, quality, customer satisfaction, etc.) and organizational results (staff satisfaction, position in society, etc.). The complexity of the model for evaluating the effectiveness of logistics activities is to combine the evaluation of opportunities and results, to establish the discrepancies between the maximum possible level and the actual and to further develop the measures to improve the relevant areas of the work. Аннотация . В работе разработана