Strategies and Tactics for OHS Management to Confront the Pandemic Crisis in the Hospitality Industry

Observance of occupational health and safety conditions is of key importance when reopening accommodation establishments in the conditions of the COVID-19 pandemic. The study aims to present the strategies, tactics, and measures which accommodation establishments apply in response to the regulations set by the governments. In-depth interviews were conducted among top managers of large hotels in Bulgaria. The practice in Spain, France, and the United Kingdom is also studied. The measures applied by the accommodation establishments in the different countries are systematized according to “Total Safety Culture” Geller's model. Results demonstrate similarities of the measures and health and safety procedures in the hospitality industry across the countries with a focus on measures of the prevention type and risk assessment.