Online help-seeking occurring in multiple computer-mediated conversations affects grades in an introductory programming course

Computing education researchers often study the impact of online help-seeking behaviors that occur across multiple online resources in isolation. Such separation fails to capture the interconnected nature of online help-seeking behaviors that occur across multiple online resources and its affect on course grades. This is particularly important for programming education, which arguably has more online resources to seek help from other people (e.g., computer-mediated conversations) than other majors. Using data from an introductory programming course (CS1) at a large US university, we found that students (n=301) sought help in multiple computer-mediated conversations, both Q&A forum and online office hours (OHQ), differently. Results showed the more prior knowledge about programming students had, the more they sought help in the Q&A compared to students with less prior knowledge. In general, higher-performing students sought help online in the Q&A more than the lower-performing groups on all the homework assignments, but not for the OHQ. By better understanding how students seek help online across multiple modalities of computer-mediated conversations and the relationship between help-seeking and grades, we can re-design online resources that best support all students in introductory programming courses at scale.