Leadership in a Post-Pandemic World

The skills gap has increasingly been identified as a growing concern that may negatively impact the economic growth of nations across the globe. Indeed, the future of work is changing, and there is a growing need for employees and employers to recognize the fact that the skills of today will not be sufficient to operate in the technology-driven economy of the future. This chapter discusses the challenges faced by the workforce in addressing diversity and inclusion issues and the skills gap in the global marketplace. It explores and highlights the importance of a structured method of addressing conflict via an effective negotiation using a seven-step theoretical model, while dealing with diversity and inclusion in the workforce.