{"title":"建立客户支持会话界面应用于开放校园开放在线课程提供商","authors":"André Herrera, Lady Yaguachi, Nelson Piedra","doi":"10.1109/ICALT.2019.00011","DOIUrl":null,"url":null,"abstract":"A conversational interface is an application that interacts with users using natural language in a similar way to imitate a technical support representative. The goal is to minimize customer service costs and ensure users get common, cheaply and fast responses. In this work, we presented a live customer service using a chatbot along with several services. The chatbot is applied to Open Campus, an open and free online course provider. The architecture proposed, if successful, could have widespread application in universities, and Open Educational Resources and MOOCs providers.","PeriodicalId":356549,"journal":{"name":"2019 IEEE 19th International Conference on Advanced Learning Technologies (ICALT)","volume":"127 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-07-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"7","resultStr":"{\"title\":\"Building Conversational Interface for Customer Support Applied to Open Campus an Open Online Course Provider\",\"authors\":\"André Herrera, Lady Yaguachi, Nelson Piedra\",\"doi\":\"10.1109/ICALT.2019.00011\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"A conversational interface is an application that interacts with users using natural language in a similar way to imitate a technical support representative. The goal is to minimize customer service costs and ensure users get common, cheaply and fast responses. In this work, we presented a live customer service using a chatbot along with several services. The chatbot is applied to Open Campus, an open and free online course provider. The architecture proposed, if successful, could have widespread application in universities, and Open Educational Resources and MOOCs providers.\",\"PeriodicalId\":356549,\"journal\":{\"name\":\"2019 IEEE 19th International Conference on Advanced Learning Technologies (ICALT)\",\"volume\":\"127 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-07-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"7\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2019 IEEE 19th International Conference on Advanced Learning Technologies (ICALT)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICALT.2019.00011\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2019 IEEE 19th International Conference on Advanced Learning Technologies (ICALT)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICALT.2019.00011","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Building Conversational Interface for Customer Support Applied to Open Campus an Open Online Course Provider
A conversational interface is an application that interacts with users using natural language in a similar way to imitate a technical support representative. The goal is to minimize customer service costs and ensure users get common, cheaply and fast responses. In this work, we presented a live customer service using a chatbot along with several services. The chatbot is applied to Open Campus, an open and free online course provider. The architecture proposed, if successful, could have widespread application in universities, and Open Educational Resources and MOOCs providers.
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