Estimation of Employee Trust in Management and Multi-Agent Model for Analyzing Employee Morale during Organizational Change

Morale issues are considered to be a major factor in preventing realization of organizational change. Employee’s morale during the organization change is known to depend upon trust in their management. Our previous study has provided a procedure for estimating the employees’ trust in their management and developed a multi-agent simulation model to demonstrate the change of the employees" states. This study modifies the model for estimating trust so that trust can be estimated with fewer independent variables and the prediction accuracy can be improved, which can also simplify the multi-agent simulation model. Simulation experiments are presented to analyze the relationship between the employees’ trust and the change of morale.