基于IT平衡计分卡的Diskominfo XYZ City性能指标

I. Santosa, Rahmat Mulyana, Nabila Nur Najmi Laila
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摘要

在政府管理方面,XYZ市由通信和信息部(Diskominfo)协助,其职能是制定通信,信息学和公共关系领域的技术政策。XYZ市的绩效结果每年在政府机构绩效问责报告(LAKIP)中报告。在2020年LAKIP中,仍然发现绩效指标的制定与要实现的目标/指标不相关,也发现绩效指标的衡量方式不明确。此外,文件绩效指标的制定与e-SAKIP应用中的绩效指标存在差异。因为它与应用程序相关,所以这是Diskominfo XYZ City的域。本研究旨在利用COBIT采用的IT平衡计分卡方法,在Diskominfo XYZ City和Diskominfo XYZ City的每个领域产生绩效指标的设计,该方法被称为COBIT目标级联。这项研究为Diskominfo XYZ City的每个IT领域的每个战略目标产生了企业目标、IT相关目标和kpi。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Performance Indicator of Diskominfo XYZ City Based on IT Balanced Scorecard
In managing the government, XYZ City is assisted by the Department of Communication and Information (Diskominfo) whose function is to formulate technical policies in the fields of communication, informatics, and public relations. XYZ city performance results are reported annually in the Government Agency Performance Accountability Report (LAKIP). In the 2020 LAKIP, it was still found that the formulation of performance indicators was not relevant to the goals/targets to be achieved, and it was also found that performance indicators were not clear how to be measured. In addition, there is a discrepancy between the formulation of the document performance indicators and the performance indicators in the e-SAKIP application. Because it is related to the application, this is the domain of the Diskominfo XYZ City. This study aims to produce a design of performance indicators both at the Diskominfo XYZ City and each field in the Diskominfo XYZ City using the IT Balanced Scorecard approach that has been adopted by COBIT with the term COBIT Goals Cascade. This research produces Enterprise goals, IT-Related Goals, and KPIs for each strategic target in each IT field at the Diskominfo XYZ City.
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