A Study on the Determinants of Korean e-Customs System Utilization Using AHP/IPA

Electronic trade became more active and common with the development of technology. Since the trade transaction has increased and diversified, it is necessary to use the e-customs clearance system, to increase the efficiency of trade operation using e-Trade. The purpose of this paper is to analyze determinant factors affecting the use of UNI-PASS, which is considered as one of the most excellent e-customs clearance system in the world. Adopting AHP and IPA method, this study selected assessment factors derived from previous studies and was classified as ‘Human resource factors’, ‘Internal environment(corporate) factors’, ‘Institutional factors’, ‘Technical factors’ and ‘External environment factors’ and again subdivided into a total of 15 sub-factors. And we examine the importnace and performance of those factors. The in-depth survey was conducted on customs attorneys and trading companies who are experts in customs clearance. The results of the survey show ‘Technical factors’ are the most important for the e-customs clearance system usage and the importance score of ‘the ease of use’ is the highest among sub-factors. In addition, according to IPA result, it is evaluated that the importance of ‘the ease of use’ and ‘the collaboration of related organization’ are high, but current performance levels are low, requiring the concentrated effort to improve the efficiency of e-customs clearance system.