Gamification: Stimulating User Smart City Application

The urban problems have led to an increase in the population in urban areas considering the needs of many government employees to provide service to all citizens. However, in actual conditions, government employees are limited, therefore, need community empowerment involved to support government management of the city. The solution for community empowerment is using communication technology as a public space for citizens to communicate with the government. Citizen participation used innovative city applications ass public space to inform the sentiment public to the government. Citizens have adapted from the traditional public space to public technological space. The government uses gamification to increase traffic users in innovative city applications to stimulate citizens to do active actors in public space. Technology set up gamification to create active citizens by reporting complaints of city infrastructure. Results identified gamification encourage a lot of citizen participation in reporting sentiment and complaint inside intelligent city applications.