WhatsApp与虚假信息:价值导向的评估

Proceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems Pub Date : 2020-10-26 DOI:10.1145/3424953.3426638

Alisson Puska, Luiz Adolpho Baroni, M. C. Canal, L. Piccolo, Roberto Pereira

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引用次数: 0

摘要

网络上的虚假信息主要通过社交媒体传播，对政治、科学和教育等生活的各个方面造成了惊人的负面影响。在巴西，WhatsApp被指出是传播虚假信息的主要工具之一，覆盖了全国数百万人。本文以价值观为导向的方法对WhatsApp进行评估，以调查该平台的哪些方面导致了巴西的虚假信息传播。我们对6名WhatsApp重度用户进行了两小时的评估，发现了16个不同的问题。结果揭示了影响不同利益相关者使用该工具宣传虚假信息的方式的技术基础设施和用户界面的各个方面。最后，本文提出了平台的改进路径和可能的方法来处理已发现的问题。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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WhatsApp and false information: a value-oriented evaluation

Disseminated mainly through social media, online false information has triggered alarming negative impact on all aspects of life including politics, science, and education. In Brazil, WhatsApp has been pointed out as one of the main vehicles for disseminating false information, reaching millions of people all across the country. This paper presents an evaluation on WhatsApp with a values-oriented approach to investigate what aspects of this platform contributed to the false information spread in Brazil. The evaluation was conducted with 6 WhatsApp heavy users in a 2-hour session, identifying 16 different problems. Results revealed aspects of the technical infrastructure and user interface that influence the way different stakeholders can use the tool to promote false information. Finally, the paper presents prospective paths for improvements on the platform and possible ways to deal with the identified problems.

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Proceedings of the 19th Brazilian Symposium on Human Factors in Computing Systems

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