电子政务服务中感知风险的后果

Proceedings of the Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia Pub Date : 1900-01-01 DOI:10.4108/eai.8-10-2018.2288690

Margaretha Pink Berlianto, Farida Jasfar, H. Hady, Willy Arafah

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引用次数: 1

摘要

本研究旨在探讨绩效、隐私、社会、时间、财务审计风险等感知风险维度对满意度的影响，以及电子政务环境下满意度对信任的影响。本研究提出了6个假设。本研究采用雅加达、丹格朗、德波、勿加西和茂物地区的问卷调查数据进行。本研究发现隐私和时间风险对满意度有负向影响，而满意度对信任有正向影响。绩效、社会和财务审计风险对满意度没有影响。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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The Consequences of Perceived Risk in Electronic Government Service

This study aims to investigate the effect of the dimensions of perceived risk namely performance, privacy, social, time, and financial audit risk on satisfaction, and to investigate the effect of satisfaction on trust in the context of e-government. There were 6 hypotheses developed in this study. This study was conducted using survey questionnaire data in Jakarta, Tangerang, Depok, Bekasi and Bogor area. The findings of this study are privacy and time risk has a negative effect on satisfaction and the satisfaction has a positive effect on trust. Performance, social, and financial audit risk have no effect on satisfaction.

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来源期刊

Proceedings of the Proceedings of the 1st International Conference on Economics, Management, Accounting and Business, ICEMAB 2018, 8-9 October 2018, Medan, North Sumatra, Indonesia

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