Towards sustainable production and consumption: A literature review and conceptual framework for the service sector

For firms to act in a way which is consistent with sustainable development, they need a method for analysing the contributions they can make up and down the supply chain. This requires consideration of both supply and demand sides of firm activity. In a review of how this might be achieved in the service sector, a range of different frameworks are explored and the article suggests the adoption of a model based on seven principles, namely environment, economy, employment, empowerment, equity, ethics and education. © 1998 John Wiley & Sons, Ltd and ERP Environment.