{"title":"印尼某电子商务网站分析:实际表现与用户期望之间的差距","authors":"M. Pradana, M. Ichsan","doi":"10.31843/JMBI.V6I1.183","DOIUrl":null,"url":null,"abstract":"For an e-commerce company, a reliable website is a basic requirement in the expansion of its business. This study aimed to describe the level of quality that is perceived by customers of an e-commerce website in Indonesia, based on the judgment of the actual quality and perceived quality developed from Website Quality (WebQual) theory. This research employs WebQual dimensions namely usability, information quality, and service interaction to be further analyzed by using Gap Analysis method. The research was done by spreading questionnaires to 100 respondents in Bandung, Indonesia, to determine what are the factors determining website quality of Shopee Indonesia. The result shows that overall there are value gaps between the actual quality (performance) and ideal quality (importance) of the website. \n \nKeywords: E-Commerce; Website Quality; Information Technology; Online business","PeriodicalId":433822,"journal":{"name":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","volume":"1 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2018-10-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"6","resultStr":"{\"title\":\"Analysis of An Indonesian E-Commerce Website: Gap Between Actual Performance and Users' Expectation\",\"authors\":\"M. Pradana, M. Ichsan\",\"doi\":\"10.31843/JMBI.V6I1.183\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"For an e-commerce company, a reliable website is a basic requirement in the expansion of its business. This study aimed to describe the level of quality that is perceived by customers of an e-commerce website in Indonesia, based on the judgment of the actual quality and perceived quality developed from Website Quality (WebQual) theory. This research employs WebQual dimensions namely usability, information quality, and service interaction to be further analyzed by using Gap Analysis method. The research was done by spreading questionnaires to 100 respondents in Bandung, Indonesia, to determine what are the factors determining website quality of Shopee Indonesia. The result shows that overall there are value gaps between the actual quality (performance) and ideal quality (importance) of the website. \\n \\nKeywords: E-Commerce; Website Quality; Information Technology; Online business\",\"PeriodicalId\":433822,\"journal\":{\"name\":\"JURNAL MANAJEMEN DAN BISNIS INDONESIA\",\"volume\":\"1 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2018-10-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"6\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"JURNAL MANAJEMEN DAN BISNIS INDONESIA\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.31843/JMBI.V6I1.183\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"JURNAL MANAJEMEN DAN BISNIS INDONESIA","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.31843/JMBI.V6I1.183","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Analysis of An Indonesian E-Commerce Website: Gap Between Actual Performance and Users' Expectation
For an e-commerce company, a reliable website is a basic requirement in the expansion of its business. This study aimed to describe the level of quality that is perceived by customers of an e-commerce website in Indonesia, based on the judgment of the actual quality and perceived quality developed from Website Quality (WebQual) theory. This research employs WebQual dimensions namely usability, information quality, and service interaction to be further analyzed by using Gap Analysis method. The research was done by spreading questionnaires to 100 respondents in Bandung, Indonesia, to determine what are the factors determining website quality of Shopee Indonesia. The result shows that overall there are value gaps between the actual quality (performance) and ideal quality (importance) of the website.
Keywords: E-Commerce; Website Quality; Information Technology; Online business
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