知识系统在大型企业通信操作中的应用

Proceedings of the 3rd international conference on Industrial and engineering applications of artificial intelligence and expert systems - Volume 2 Pub Date : 1990-06-01 DOI:10.1145/98894.98918

N. Chu

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引用次数: 0

摘要

一个以知识为基础的系统原型，称为运营管理(OpMan)，旨在帮助优化事务呼叫管理中心的资源和生产力。对样机的结构进行了说明。基于用户组织结构的多种知识来源被整合。

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Knowledge system applications in large business communication operations

A knowledge-based system prototype called Operations Manager (OpMan) is designed to aid the optimization of resources and productivity in a Transaction Call Management Center. The architecture of the prototype is explained. Multiple knowledge sources based on user's organizational structures are incorporated.

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Proceedings of the 3rd international conference on Industrial and engineering applications of artificial intelligence and expert systems - Volume 2

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