A Combination of Approaches for Software Process Improvement : An Experience Report in a Public Sector Institution

Software processes improvement is the sequence of tasks and techniques that are carried out for the planning and application of the activities necessary for the effective process definition in a technology unit. Models such as the CMMI and standards such as ISO/IEC 15504 establish the quality requirements quality models that serve as guidelines for performing process improvement. However, the implementation of a process improvement initiative in a public sector institution, with limited resources, a rigid structure, and legislation to comply with, must be carried out according to the specific characteristics of the technology unit as to be accepted by the development teams. This article presents a report on the experience of applying a combination of strategies to carry out a process improvement project focused on quality management in a technology unit of a public educational. Our objective is to provide evidence and discuss the lessons learned related to the combination of strategies and models in the planning and implementation of process improvement. Our study shows how the IDEAL model and the GQM, NTCGR, COBIT, SQA, BPMN and TAM strategies were combined to define and implement a program for achieving continuous process improvement in the institution