一种新的EAP满意度综合评价方法

Charette A. Dersch, Sterling T. Shumway, S. Harris, R. Arredondo
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引用次数: 9

摘要

本报告是对《员工协助季刊》第16卷第4期题为“员工协助满意度的两个结果测量:一个因素分析”的文章(Shumway, Dersch, Harris, & Arredondo, 2000)的后续报告。前一篇文章描述了创建EAP满意度新度量的过程。本文描述了测试这种新测量方法的心理测量严谨性的过程。报告了因子分析的结果,并描述了纳入项目的考虑因素。结果是一个全面而简洁的EAP客户满意度测量,包括一个新的家庭/关系量表以及一些与结果相关的变量。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
A New Comprehensive Measure of EAP Satisfaction
Abstract This report is a follow-up to the article entitled, “Two outcome measures of EAP satisfaction: A factor analysis” (Shumway, Dersch, Harris, & Arredondo, 2000), which appeared in Employee Assistance Quarterly, Volume 16, Number 4. The previous article described the process of creating a new measure of EAP satisfaction. The current article describes the process of testing the psychometric rigor of this new measure. The results from a factor analysis are reported, and considerations for the inclusion of items are described. The result is a comprehensive yet parsimonious measure of EAP client satisfaction that includes a new family/relational scale as well as some outcome-related variables.
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