Smart learning environment, measure online student satisfaction: a case study in the context of higher education in Morocco

Nowadays, new technologies have been widely adopted in schools and in particular in universities. E-learning platforms are designed with learning content, self-assessments and support services, thus improving the quality of learning by facilitating the use of services and resources, on the one hand, and distance exchange and collaboration on the other. Aside from the benefits of e-learning, it is also important to check whether the learners are sufficiently satisfied with their experience. This study focused on the learners’ satisfaction toward e-learning systems in higher education and also proposed a theoretical model combining several factors to better understand learners’ satisfaction in Morocco e-learning systems. A structural equation modelling approach was used to test the correlation between the components of our model. The results indicated that, the diversity in assessments, course flexibility, social interactions, system quality and perceived usefulness has positive effects on learner satisfaction. Findings of this research will be useful for both institutions and practitioners of e-learning systems.