The impact of work-family conflict on work stress and job satisfaction among Macau table game dealers

ABSTRACT The present study highlights the significance of work-family conflict as one of the most important factors affecting work stress and job satisfaction. This paper also examines its impact in a mediating role between work stress and job satisfaction. The respondents for this study consisted of 542 table game dealers working in six enterprises in Macau. The results show that gender, education and working experience have no significant difference on work stress and work-family conflict in the personal data analysis. But being under 35 years old, single, or married with no child means dealers have significant work stress and work-family conflicts. Nevertheless, female table game dealers have more job satisfaction than male table game dealers. The findings revealed that dealers’ work-family conflicts partially mediated the relationship between work stress and job satisfaction. The implications of these results are discussed, and recommendations are made regarding future research in this area. Abbreviations: WS: work stress; WFC: work-family conflict; JS: job satisfaction