CONCEPTUAL DESIGN OF A TOOL SUPPORTING THE "LAST MILE" LOGISTICS IN HOSPITALS

This work reports preliminary outcomes from the LINFA project, which aims to develop a technological, information and organizational system for improving the procurement process of medicines and medical devices within healthcare organizations. Accordingly, the paper presents insights from a real case study within an Italian Hospital where the project team has gone through-out the phases of process discovery, modelling and use-cases identification and analysis to devise an integrated tool for supporting logistic decisions and operations. Findings provide readers with a complete identification and formalization of the conceptual requirements of such tool for supporting pharmaceutical last-mile logistic within a hospital. to a practical experience from the which objective is to develop a technological, and organizational system for improving the procurement process of and medical devices within health care organizations. The system is developed through models of forecast analysis and process optimization, advanced logistics practices, increased traceability with the use of RFID technologies and health and administrative data flows. Accordingly, the presents a real case study Italian where the project team has through-out the phases of process discovery, use-cases identification and analysis to devise an integrated tool for supporting (Niranjan et Results provide readers with a complete identification and formalization conceptual requirements of such tool for supporting pharmaceutical last-mile logistic within a hospital or hospital network setting.