品牌体验对品牌信任和品牌忠诚的影响

Didit Darmawan
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引用次数: 5

摘要

市场营销文献已经承认,消费者正在寻找能够提供良好、独特和难忘体验的品牌。从长远来看,一个品牌的成功很大程度上取决于经常购买某个品牌的忠实消费者的数量。本研究旨在分析和探讨品牌体验对品牌信任和品牌忠诚的影响。使用的研究方法是调查。本研究的人群是Zwitsal产品的消费者,作为婴儿产品,但在成年人中使用。受访者被设定为100人。本研究采用的抽样方法是非概率抽样方法。所使用的技术是方便抽样,受访者是基于任何偶然被视为满足要求的人作为数据源。使用的分析工具是线性回归与SPSS 24.0的Windows软件的帮助。结果表明,品牌体验对品牌信任有显著的正向影响,品牌体验对品牌忠诚有显著的正向影响
本文章由计算机程序翻译,如有差异,请以英文原文为准。
THE EFFECT OF BRAND EXPERIENCE ON BRAND TRUST AND BRAND LOYALTY
The marketing literature has acknowledged that consumers are looking for brands that provide a good, unique and unforgettable experience. The success of a brand in the long run depends greatly on the number of loyal consumers who regularly buy on a particular brand. This study aims to analyze and discuss the effect of brand experience on brand trust and brand loyalty. The research method used is a survey. The population in this study were consumers of Zwitsal products as a product for babies but used among adults. Respondents were set at 100 people. The sampling method used in this study is a non probability sampling method. The technique used is convenience sampling where respondents are based on anyone who by chance is seen as fulfilling the requirements as a data source. The analytical tool used is linear regression with the help of SPSS 24.0 for Windows software. The results show that brand experience has a significant positive effect on brand trust, and brand experience has a significant positive effect on brand loyalty
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