M. Mursal, Hidayati Hidayat, Noviyanti Noviyanti, M. Khaddafi, Mohammad Arief Habibie
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引用次数: 0
摘要
本研究旨在分析KSOP Special Batam的服务、系统和设施之间的策略如何通过服务用户满意度来影响员工绩效。研究对象包括来自SIUPAL船舶代理公司和SIUPKM代理机构的2169名员工。抽样方法是基于Krejcie和Morgan表多达327人，通过Google Form链接发放问卷，估计数据收集周期为一个月，收集数据后进行进一步的处理和分析。根据对所有自变量的假设检验结果，对因变量均有显著影响，经调整后的r2值检验结果为0.817，即服务、系统和设施这一自变量与员工绩效总体上能够对服务用户满意度产生81.7%的影响，其余部分受到本研究模型之外的其他变量的影响。
STRATEGY ANALYSIS OF SERVICES, SYSTEMS AND FACILITIES ON EMPLOYEE PERFORMANCE THROUGH SERVICE USER SATISFACTION AT KSOP SPECIAL BATAM
This study aims to analyze how the strategy between services, systems and facilities with employee performance through service user satisfaction at KSOP Special Batam. The population in the study involved 2169 employees from all SIUPAL ship agency companies and SIUPKM agencies. The sampling method is based on the Krejcie and Morgan tables as many as 327 people, questionnaires are distributed via the Google Form link with an estimated data collection period of one month, after the data is collected to be processed and analyzed further. Based on the results of hypothesis testing on all independent variables showed a significant effect on the dependent, the results of testing the value of adjusted R 2 are 0.817 which means that the independent variable of service, systems, and facilities and employee performance in general, it is able to have an effect of 81.7% of service user satisfaction, while the rest is influenced by other variables outside this research model.
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