Government Transformation Programme (GTP): Effects of 4S Approach in Malaysian Government Departments

The Government Transformation Programme has become the central issue among thepublic. For any government to retain its popularity, changes are needed to provide morevibrant, dynamic, and progressive services to its client, customer, and stakeholders.Therefore, implementing McKinsey approach is one mechanism to realise thetransformation programme. Implementing McKinsey approach has long been practisedby various organisations in adding value to delivery and improving performance. Thisarticle demonstrates findings of the four out of seven McKinsey approach elementsimplemented in two government departments in Malaysia. The survey method wasconducted in this study on respondents comprising all the stakeholders dealing in theeveryday transactions with the government departments, including suppliers, vendors,and many more. All the questionnaires were analysed and findings explained in greaterdetail. The four McKinsey elements included strategy, structure, system, and sharedvalues (4S). A comparison was made between the results of the 4S from both agencies.Interestingly, the results illustrated how the government departments transformed theiroperational services by getting the whole organisation to put great efforts to undergo theoverall process. The results also indicated that for a government department to undergotransformation, staff’s attitude toward changes, behaviour, and knowledge are crucial inmaking the process a successful one. Further elaboration on outcomes of each McKinseyelements is discussed in detail. The findings would become a guideline for future researchdealing with elements of McKinsey approach, as well as serve as a reference for thebetterment of any organisation that wants to apply the transformation agenda.