航空语言问题:改善飞行员与管制员的沟通

A. C. Boschen, R. K. Jones
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引用次数: 13

摘要

我们不时地听到飞机坠毁的消息,其原因是飞行员和控制塔之间的通信中断。在此,我们从1971年至2002年间发生的35起此类事故中举出具有代表性的例子。还有更多的事故,可能导致死亡的事件,但我们以这样或那样的方式“侥幸逃脱”。在注意到1951年世界航空英语的官方化之后,描述了语言混乱对飞行员错误的贡献。下面列出了沟通不畅的症状。在坠机事故中,沟通不畅是一个促成因素。本文分析了美国空中交通管制员使用的FAA标准用语以及ICAO2规定供国际使用的标准用语的一些令人困惑的因素。这些包括歧义、用词不当和不合逻辑。这两个标准之间的不一致使问题进一步复杂化。飞行员有时必须在瞬间做出严肃的决定,所以任何可能的混乱都可能导致灾难。因此,必须尽一切努力消除一切可能引起混乱的根源。我们在这里列出了一系列连续的纠正措施,这些措施可以以最小的成本产生令人惊讶的结果。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Aviation language problem: improving pilot-controller communication
From time to time we have had news of airplane crashes the causes of which were breakdown in communication between the pilot and the control tower. We cite here representative examples from a proffered list of 35 such crashes which occurred between 1971 and 2002. There have been a great many more near-accidents, incidents that might have resulted in fatalities, but that we 'lucked out' in one way or another. After noting the officialization of English for world aviation in 1951, the contribution of language confusion to pilot" errors is described. Symptoms of miscommunication are listed. Crashes in which miscommunication was a contributing factor are cited. Examples of the standard phraseology of the FAA, as used by air traffic controllers in the United States, and those stipulated by ICAO2 for international use, are analyzed for confusing elements. These include ambiguities, misnomers, and illogicalities. The problem is further compounded by the inconsistencies between these two standards. Airplane pilots sometimes must make serious split-second decisions, so any possible confusion can lead to disaster. Therefore every effort must be made to eliminate all possible sources of confusion. We have here a list of successive steps of corrective action that can produce surprising results, at minimal cost.
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