Transformative e-governance and innovation: challenges and impact of mass contact program of chief minister of Kerala 2013-15

Kerala Chief Minister Mr. Oommen Chandy (2011- 2016) conducted Mass contact Programs for Public Grievance redressal (popularly called as Jana Samparka Paripadi) in 2011, 2013 and 2015. While 2011 edition used paper petitions and processing, 2013 edition made use of Information Technology - on line submission of petitions and online processing. 2015 edition went one step further by Direct Beneficiary Transfer of financial assistance to the petitioner's account using Unique identification number scheme of India -Aadhaar This paper deals with the technological challenges and the impact of the programs - which is a new experience in democratic governance in providing a forum for the masses to directly communicate their grievances to the people in the administration. The program was chosen for UN award based on criteria like promotion of transparency, accountability, innovative management of public finances and adoption of measures to prevent abuse or misuse of powers.