Tvorba sofwaru pro veřejnou správu

The eighth chapter focuses on pitfalls in the development of software services for public administration. The contemporary standard for services is agile process, which helps to lower the risks connected to a more traditional model of project (waterfall) management of technological projects. First, the chapter shows the specifics of agile development in the context of public services, and then it introduces a unique work on the development of an information system, a website and an interface for suggestions for the Brno City Advisory Board for Accessibility. In the development of this software, multiple tensions arose – such as those stemming from the discrepancy between the strategic organizational direction and actual available capacity for such technology developments, the discrepancy between good practice and the possibilities of the contracting authority, and finally, tensions between time and sources, a limited project and the agile process development. Using examples of these tensions, the chapter illustrates its main thesis that the factors of a successful technological project do not so much depend on technology, as on the strategies compensating such tensions, on the overall project organization and the composition of its team.