Using Work System Design, User Stories and Emotional Goal Modeling for an mHealth System

In Malaysia, Heart Failure (HF) is one of the commonest reasons for hospitalization, with a quarter of HF patients readmitted within 30 days from the onset of acute HF. Reducing frequent hospitalization from HF would significantly reduce the burden on the health care system and resources. The opportunity exists to create digital health system to provide continuous patient care after the diagnosis of HF and subsequent discharge from inpatient care to reduce hospital readmission. This paper reports our ongoing project in Malaysia with the Ministry of Health Malaysia cardiac centers to address some of the barriers to continuous care for patients with chronic HF using digital health systems’ interventions. We have applied a combination of existing requirements approaches – work system design, User Stories, personas, and emotional goal modeling – for the elicitation, modeling, and analysis of requirements. In this paper we report the results of our research including key contributions, lessons learned and the strengths and limitations of our approaches.