利用智能代理进行电子商务中的知识管理

ITI 2002. Proceedings of the 24th International Conference on Information Technology Interfaces (IEEE Cat. No.02EX534) Pub Date : 2002-11-07 DOI:10.1109/ITI.2002.1024698

V. Hlupic, A. Pouloudi, G. Rzevski

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引用次数: 7

摘要

本文探讨了知识管理如何在电子商务所定义的新商业环境中创造新的商业机会。特别是，我们认为，与更传统的信息技术相比，智能系统可以为知识管理提供额外的能力和优势。本文从一个参与多主体软件开发的中小企业的角度，探讨了基于智能代理的软件在电子商务背景下更有效的知识管理的潜力，并提出了电子商务知识管理研究的研究议程。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Using intelligent agents for knowledge management in e-commerce

This paper investigates how knowledge management (KM) can create new business opportunities in the new business environment that is defined by electronic commerce. In particular, we argue that intelligent systems can offer additional capabilities and advantages for KM in comparison with more traditional information technologies. The potential of intelligent-agent based software for more effective KM in the context of e-commerce is investigated from the perspective of an SME involved in multi-agent software development, and propose a research agenda for KM research in e-commerce.

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ITI 2002. Proceedings of the 24th International Conference on Information Technology Interfaces (IEEE Cat. No.02EX534)

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