{"title":"基于网络环境下乘客视角下仁川国际机场服务质量的质性探索","authors":"P. Molaei, W. Hunter","doi":"10.1080/15980634.2019.1708582","DOIUrl":null,"url":null,"abstract":"ABSTRACT The quality of services offered to customers in airports is important in today’s competitive culture. Passengers are more sophisticated these days and airport managers need to be better equipped to understand and meet their demands. The aim of this paper is to identify attributes associated with Incheon International Airport (ICN) as found in passengers’ online comments. Another aim is to explore how these comments relate to Seoul, as a smart city destination. Passenger comments were sampled using Google Reviews and a content analysis was implemented to build a conceptual model of the airport and destination attributes. Results show that some attributes are unique to Incheon Airport. Also, some same attributes refer to Seoul as a smart city, a title given to Seoul by Forbes along with other major cities in the world in 2017 and 2018.","PeriodicalId":330902,"journal":{"name":"International Journal of Tourism Sciences","volume":"18 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2019-10-02","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"A qualitative exploration of incheon international airport (ICN) service quality from the passengers’ perspective in a web-based environment\",\"authors\":\"P. Molaei, W. Hunter\",\"doi\":\"10.1080/15980634.2019.1708582\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"ABSTRACT The quality of services offered to customers in airports is important in today’s competitive culture. Passengers are more sophisticated these days and airport managers need to be better equipped to understand and meet their demands. The aim of this paper is to identify attributes associated with Incheon International Airport (ICN) as found in passengers’ online comments. Another aim is to explore how these comments relate to Seoul, as a smart city destination. Passenger comments were sampled using Google Reviews and a content analysis was implemented to build a conceptual model of the airport and destination attributes. Results show that some attributes are unique to Incheon Airport. Also, some same attributes refer to Seoul as a smart city, a title given to Seoul by Forbes along with other major cities in the world in 2017 and 2018.\",\"PeriodicalId\":330902,\"journal\":{\"name\":\"International Journal of Tourism Sciences\",\"volume\":\"18 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2019-10-02\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Tourism Sciences\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1080/15980634.2019.1708582\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Tourism Sciences","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1080/15980634.2019.1708582","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
A qualitative exploration of incheon international airport (ICN) service quality from the passengers’ perspective in a web-based environment
ABSTRACT The quality of services offered to customers in airports is important in today’s competitive culture. Passengers are more sophisticated these days and airport managers need to be better equipped to understand and meet their demands. The aim of this paper is to identify attributes associated with Incheon International Airport (ICN) as found in passengers’ online comments. Another aim is to explore how these comments relate to Seoul, as a smart city destination. Passenger comments were sampled using Google Reviews and a content analysis was implemented to build a conceptual model of the airport and destination attributes. Results show that some attributes are unique to Incheon Airport. Also, some same attributes refer to Seoul as a smart city, a title given to Seoul by Forbes along with other major cities in the world in 2017 and 2018.
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