{"title":"IT基础设施服务质量评价的边际效用方法","authors":"O. Rolik, Kolesnik Valerii","doi":"10.1109/ATIT50783.2020.9349352","DOIUrl":null,"url":null,"abstract":"IT-services are corner stones of any computing IT-infrastructures. In order to make them working properly their quality should be evaluated, measured and controlled. A lot of researches were conducted on quality of service evaluation, and many approaches were discovered. However, there is still need for connecting user satisfaction as subjective parameter with objective parameters or key performance indicators.Possible way for connecting those characteristics is to use marginal utility function in order to define direct dependency between quality of experience and quality of service. This kind of solution was proposed in this research.","PeriodicalId":312916,"journal":{"name":"2020 IEEE 2nd International Conference on Advanced Trends in Information Theory (ATIT)","volume":"2006 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2020-11-25","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"1","resultStr":"{\"title\":\"Marginal Utility Approach for Quality of Service Evaluation in IT infrastructure\",\"authors\":\"O. Rolik, Kolesnik Valerii\",\"doi\":\"10.1109/ATIT50783.2020.9349352\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"IT-services are corner stones of any computing IT-infrastructures. In order to make them working properly their quality should be evaluated, measured and controlled. A lot of researches were conducted on quality of service evaluation, and many approaches were discovered. However, there is still need for connecting user satisfaction as subjective parameter with objective parameters or key performance indicators.Possible way for connecting those characteristics is to use marginal utility function in order to define direct dependency between quality of experience and quality of service. This kind of solution was proposed in this research.\",\"PeriodicalId\":312916,\"journal\":{\"name\":\"2020 IEEE 2nd International Conference on Advanced Trends in Information Theory (ATIT)\",\"volume\":\"2006 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2020-11-25\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"1\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2020 IEEE 2nd International Conference on Advanced Trends in Information Theory (ATIT)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ATIT50783.2020.9349352\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2020 IEEE 2nd International Conference on Advanced Trends in Information Theory (ATIT)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ATIT50783.2020.9349352","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Marginal Utility Approach for Quality of Service Evaluation in IT infrastructure
IT-services are corner stones of any computing IT-infrastructures. In order to make them working properly their quality should be evaluated, measured and controlled. A lot of researches were conducted on quality of service evaluation, and many approaches were discovered. However, there is still need for connecting user satisfaction as subjective parameter with objective parameters or key performance indicators.Possible way for connecting those characteristics is to use marginal utility function in order to define direct dependency between quality of experience and quality of service. This kind of solution was proposed in this research.