IT基础设施服务质量评价的边际效用方法

O. Rolik, Kolesnik Valerii
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引用次数: 1

摘要

it服务是任何计算it基础设施的基石。为了使其正常工作,必须对其质量进行评价、测量和控制。对服务质量评价进行了大量的研究,发现了许多方法。但是,仍然需要将用户满意度作为主观参数与客观参数或关键绩效指标联系起来。连接这些特征的可能方法是使用边际效用函数来定义体验质量和服务质量之间的直接依赖关系。本研究提出了这种解决方案。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Marginal Utility Approach for Quality of Service Evaluation in IT infrastructure
IT-services are corner stones of any computing IT-infrastructures. In order to make them working properly their quality should be evaluated, measured and controlled. A lot of researches were conducted on quality of service evaluation, and many approaches were discovered. However, there is still need for connecting user satisfaction as subjective parameter with objective parameters or key performance indicators.Possible way for connecting those characteristics is to use marginal utility function in order to define direct dependency between quality of experience and quality of service. This kind of solution was proposed in this research.
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