How High-Performance Human Resource Practices (HPHRPs) Are Applied in a Public Hospital in Response to the COVID-19 Pandemic

During the COVID- 19 pandemic, healthcare workers have had to work under particularly intense stress. However, there has been little research into the individual contributions of each of the ability, motivation, and opportunity (AMO) dimensions of HPHRPs to organizational performance, and no attempt to investigate the impact of all three dimensions in a single study. This study, therefore, aims at tackling this gap in the literature and investigating how each dimension of HPHRPs is applied in a Thai public hospital in response to the pandemic. According to in-depth interviews with three executives of the hospital involved in responses to the pandemic and secondary sources, it is found that all AMO dimensions cooperatively help the hospital respond to the challenges caused by the pandemic. Each dimension leads to unique results that, in turn, enhance common organizational performance (i.e., increased employee satisfaction). As a single case study using research methodology was utilized in this study, a longitudinal or experimental study is recommended in order to strengthen the causal inferences. Other factors, such as supply chain management, should also be included in future research.