情商作为企业文化的一个因素

M. Prokhorova, T. Lebedeva, Angelika Arkadievna Shkunova, Nadezhda L. Sineva, S. Kaznacheeva
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引用次数: 0

摘要

本文研究了不同组织和领域的管理者和员工情商的主要组成部分。资料分析表明,情商的构成要素包括:人际对概念的理解、情绪表达、情绪意识、行为意向。这项研究是在下诺夫哥罗德大学继续教育课程的电子课程中使用谷歌表格进行的。研究发现,组织中员工和管理者对“情绪智力”概念的语义内涵有所不同。情商的变化是由其组成部分的发展决定的:对情绪的人际理解、情绪表达、情绪意识、共情、行为意图。在组织中,积极的个人品质占上风。这是建立互动、发展基于创造力、人际关系和自我发展的企业文化的标准。所获得的结果对于特定组织的培训技术开发具有实际意义,并且不会与组织文化相矛盾。
本文章由计算机程序翻译,如有差异,请以英文原文为准。
Emotional Intelligence as a Factor of Corporate Culture
— The article studies the main components of the emotional intelligence of managers and employees of various organizations and fields. An analysis of sources showed that components of emotional intelligence are as follows: interpersonal understanding of the concept, emotional expressiveness, emotional awareness, behavioral intentions. The study was conducted using a google form posted in the electronic courses of Nizhny Novgorod University in courses designed for continuing education. It was revealed that the semantic content of the concept “emotional intelligence” is different for employees and managers of organizations. Changes in emotional intelligence are determined by the development of its components: interpersonal understanding of emotions, emotional expressiveness, emotional awareness, empathy, behavioral intentions. In organizations, positive personal qualities prevail. It is the norm for building interaction, developing a corporate culture based on creativity, relationships, and self-development. The results obtained can be of practical importance for the development of training technology for a specific organization, which would not contradict the organizational culture.
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