{"title":"服务品质:研究视角","authors":"Olivier Furrer","doi":"10.1108/09564230510614121","DOIUrl":null,"url":null,"abstract":"Bespreking van: B. Schneider,Service Quality: Research Perspective Thousand Oaks, CA:Sage ,2004","PeriodicalId":102812,"journal":{"name":"International Journal of Service Industry Management","volume":"13 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2005-09-01","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"12","resultStr":"{\"title\":\"Service Quality: Research Perspectives\",\"authors\":\"Olivier Furrer\",\"doi\":\"10.1108/09564230510614121\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Bespreking van: B. Schneider,Service Quality: Research Perspective Thousand Oaks, CA:Sage ,2004\",\"PeriodicalId\":102812,\"journal\":{\"name\":\"International Journal of Service Industry Management\",\"volume\":\"13 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2005-09-01\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"12\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"International Journal of Service Industry Management\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1108/09564230510614121\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"International Journal of Service Industry Management","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1108/09564230510614121","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}