全面质量管理和质量保证的控制程序

Work Study Pub Date : 2002-07-01 DOI:10.1108/00438020210430733

N. Jabnoun

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引用次数: 34

摘要

虽然质量已被广泛认为是当今全球竞争的基本要素，但在导致质量的管理过程方面开展的工作有限。本文论述了质量保证和全面质量管理中的控制过程。首先介绍了通用管理控制过程，并指出了其不足之处。然后提出了质量保证和全面质量管理的控制过程。最后，对这两种工艺进行了比较。

本文章由计算机程序翻译，如有差异，请以英文原文为准。

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Control processes for total quality management and quality assurance

While quality has been widely accepted as essential in today’s global competition, limited work has been conducted on the management processes that lead to it. This paper addresses the control processes in quality assurance and total quality management. The generic management control process is first presented and its deficiencies are highlighted. The paper then proposes control processes for quality assurance and total quality management. Finally, these two processes are compared.

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Work Study

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