THE EFFECT OF POLICY IMPLEMENTATION OF INDEPENDENCY PUBLIC SERVICE, MEDICAL CARE SERVICES, AND LEADERSHIP ON QUALITY OF HOSPITAL SERVICES AT GOVERNMENT HOSPITAL OF CLASS A IN INDONESIA

One of the functions of government is public service, including services from the public hospitals to the community. The purpose of the study is to analyze the effect of policy implementation of independency public service, medical care services, and leadership on quality of hospital services at government hospital of grade A in Indonesia. An explanatory study by using survey approach was applied in this study. study results show influence of the implementation of the Public Service Body policy (BLU), medical care, and leadership partially and collectively towards the quality of hospital services. Conclusively the three independent variables are showing a positive and significant influence, partially as well as collectively towards the quality of hospital services. The quality of hospital services is susceptible to the changes performed by the implementation of BLU policy, medical personnel services and leadership. Referring to the value of coefficient beta, leadership variable is recorded as the main factor at 0,460-unit, medical care as the supporting factor at 0,258 unit and implementation of BLU policy as a strengthening factor at 0,180 unit. The carried research contains implications towards technical aspect, social politic, managerial and economic, also leadership aspect. The suggestion this research purposes; the implementation of BLU policy is seen as a new paradigm to public services, it should be consistently maintained and widely socialized, meanwhile hospital is seen as public services organization with intensive services, human resource, technology and capital. By rights a medical professional should professes the compulsory managerial competence in leading a public service hospital.