Can collaborative tagging improve user feedback? a case study

User feedback is a rich source of information which can help developers to improve software quality and identify missing features. However, developers need to analyze user feedback in order to assess its relevance and potential impact, which bears several challenges due to its quantity, quality, structure, and content, particularly when feedback volume is high. In this paper we present the results of a case study to explore which role collaborative tagging can play to improve user feedback, in particular, its impact on the navigation within, understandability, and structure of user feedback. Our results indicate that collaborative tagging might contribute to decrease the pain when analyzing and organizing user feedback.