Information Interaction of State Control Bodies in Checkpoints of the Russian Federation: Human Factor and Digitalization

The article analyzes the aspects of organizing information interaction in the process of implementing the functions of state control of authorized bodies at checkpoints of the Russian Federation. The authors systematize the directions of development of customs authorities in the context of the tasks set, the technologies used, and the possibilities for the development of human resources. The characteristic of the main “digital” goals in the framework of international customs cooperation is given. The analysis of the indicators of the “load” on the specialists of the regulatory bodies located at the checkpoints of the Russian Federation was carried out, a trend was determined for a significant intensification of the work efforts of each specialist. An expert assessment of the factors that reduce the efficiency of information interaction of authorized state regulatory bodies, contributing to the growth of claims from participants in foreign economic activity, is given. Sources of information interaction problems were identified, an expert assessment of the level of their influence on the result of “servicing” foreign trade participants was carried out. Proposals were made to improve the regulatory framework, establishing uniform requirements for the conduct of types of control by authorized bodies at checkpoints. The tasks of clarifying the functions of specialists who implement actual control at checkpoints have been identified. It is concluded that the strategy for the development of customs personnel should include the development of competencies of customs officers both in the field of digital compliance and in the field of related types of control to achieve greater efficiency. It was proposed to use PICARD international standards more widely in the process of training specialists for customs. Keywords—checkpoint, digitalization of customs, information interaction of state control bodies, human factor