CONFLITO TRABALHO-FAMÍLIA: A INTERAÇÃO DE PAPÉIS NA VISÃO DE SECRETÁRIOS EXECUTIVOS

This research aimed to understand how is the conflict in the work-family and executive secretaries interaction. It is a qualitative research and data were collected through semi-structured interview technique applied to 20 executive secretaries, servants of a Federal Institution of Higher Education. For data understanding and interpretation, we used the content technique analysis. The results have identified the existence of a conflict in the interaction. The time conflict has emerged as the largest generator of work; overload, relationship and stress as a conflict of elements common to both areas; health problems and stress as major implications for labor disputes; demotivation, low income and lack of concentration as main implications of family conflicts. The balance appeared as the most used strategy to minimize the work-family conflict. It concludes that work and family are essential and complementary in human life; they help themselves and contradict each other, but the relationship is paramount in how the individual sees and manages conflicts from this relationship.