Citizens’ Use of E-government and E-participation Applications and Public Values in Korea and China

This panel is designed to respond to recent calls for research on the deeper understanding about the antecedents of citizens’ adoption of e-government and e-participation services and consequences of e-participation, and citizens’ digital engagement behaviors. Specifically, Kim and Lee raise a question of what e-government promotion and marketing strategies and tools for increasing e-government awareness actually leads to citizen's use of e-government. To answer this question, they focus on widely-used e-government awareness promotion strategies and tools such as advertisements on Internet banner, outdoor banner, mass media, brochure/booklets, and social media and their associations with three representative e-government services – weather services, tax filing services, and online petition and discussion services. Using a National Survey of E-government Usage in 2017, they report preliminary findings, discuss the theoretical and policy implications of the findings, and offer future research. Song and Lee's research primarily address a question of how and why e-participation shapes the relationships among citizens’ community engagement behaviors and their perception of public values such as transparency and citizen trust in government. To address the question, they collected survey data of Seoul residents in 2019 and employ structural equation modeling to test the relationships among citizens’ use of e-participation, community engagement behaviors, and perceived trust and transparency in government. The preliminary findings will be reported and discussed to draw their implications for policy makers and public managers as well as for e-government literature. Shi and her colleagues’ research shifts its focus to ongoing issues around citizens’ willingness to share data. In their study, Shi and her colleagues ask a question of whether citizens are more willing to share their data with government agencies or corporations in China. Using Motorbike sharing APP as a case, they use a vignette survey and design a 2 by 2 factorial experiment to investigate the research question. The effects of sector difference on citizens’ willingness to share data is studied by manipulating two factors at once: sector difference (sharing data with government agency versus with corporation), and price for using the APP (high price versus low price). Shi and her colleagues report preliminary findings and discuss their implications.