服务三角和权力:前线家庭支持工作者和消费者导向护理的角色-澳大利亚背景

Wiley-Blackwell: Industrial Relations Journal Pub Date : 2019-03-01 DOI:10.1111/irj.12247

G. Payne, G. Fisher

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引用次数: 8

摘要

“当顾客或客户在关系中拥有更大的权力时，工作场所的关系动态就会发生变化。采用服务三角的类型，这项定性研究考察了前线家庭支持工作者对他们权力的看法，因为最近立法从传统的机构导向的老年护理模式转变为消费者导向的护理。

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The Service Triangle and Power: The Role of Frontline Home Support Workers and Consumer‐Directed Care—An Australian Context

"Workplace relational dynamics change when the customer or client takes on greater power in the relationship. Adopting a typology of the service triangle, this qualitative study examines frontline home support workers' perceptions of their power, following recent legislative change from a traditional agency‐directed aged care model to consumer‐directed care."

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来源期刊

Wiley-Blackwell: Industrial Relations Journal

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