Play scenarios and interaction designs of a social robot for the development of children’s social-emotional intelligence by using the service design methodology

Social robots are used as a means to fill the shortage of care workers through active interactions with humans. This study proposes play scenarios and interaction designs of a social robot for the development of children’s social-emotional intelligence by using the service design methodology. After conducting in-depth interviews with caregivers and childcare experts, personas and design themes were derived, and play scenarios and interaction design were conducted. They were implemented in PIBO, a social robot for children, and then verification was conducted by pediatric psychiatrists and children. This study is meaningful in that play scenarios of a social robot for children were developed and verified through interviews with various stakeholders.