The importance of ITIL4 adoption for IT service management in insurance companies

In post pandemic era where companies already adopted digital agendas in their everyday business, conservative businesses as insurance companies must intensify activities in creating new values and use of the potential innovations. Insurance companies have to follow new age users, developments in society and new economic laws with new demands for insurers. As ITIL4 describes an operating model for the delivery of tech-enabled products and services, the importance of its adoption significantly increases. The way this adoption helps insurance companies is described in this paper. Trends in IT operations, such as agile approach are also considered.