Evaluating the Quality of e-Learning Trend Used at AOU Based on Participants' Satisfaction

e-Learning paradigm offers the opportunity of learning to anyone, any where, and any time using different mediums. Many quality factors and aspects have been investigated to measure quality of such learning approach. In this paper, students' satisfaction and tutors' satisfaction are used as indicators to evaluate e-Learning approach used at Arab Open University. The Arab Open University (AOU) is the most popular university in Arab region that mainly use e-learning approach to deliver all its courses and programs through a Learning Management System (LMS). The evaluation is conducted in first semester of the academic year 2014 at Jordan branch; results reveal that students are satisfied on their tutors and tutorials more than their satisfaction on their courses. At the same time, tutors are satisfied with university support facilities, duties, and courses. However they found that English level of courses is not competent with students' level of English language. The aim is to contribute on development process of e-learning based on tutors and students' evaluation results.