{"title":"基于Rasch测量模型的学生对图书馆优质服务的感知","authors":"Nor Irvoni Mohd Ishar, Mohd Saidfudin Masodi","doi":"10.1109/ICIMTR.2012.6236479","DOIUrl":null,"url":null,"abstract":"This study investigates students' perception towards the quality of service delivered by the Perpustakaan Tun Abdul Razak (PTAR) I & II, of Universiti Teknologi MARA (UiTM), Malaysia. It particularly examines students' perception towards service quality using the five SERVQUAL dimensions. Instrument adopted is a 23-item test to measure students' perception on the five different dimensions and questionnaire items were analyzed using the Rasch Measurement Model. A number 120 final year students from four different programs participated in this survey. Results of the analysis shows that the likelihood of the user is satisfied with the service rendered stands at some 84.16% chance where the overall level of satisfaction is μperson = +1.67 logit [P() = 0.8416]. In addition, Rasch analysis points that items need to be reviewed and instrument construct validity call for further refinement.","PeriodicalId":117572,"journal":{"name":"2012 International Conference on Innovation Management and Technology Research","volume":"37 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2012-05-21","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"15","resultStr":"{\"title\":\"Students' perception towards quality library service using Rasch Measurement Model\",\"authors\":\"Nor Irvoni Mohd Ishar, Mohd Saidfudin Masodi\",\"doi\":\"10.1109/ICIMTR.2012.6236479\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"This study investigates students' perception towards the quality of service delivered by the Perpustakaan Tun Abdul Razak (PTAR) I & II, of Universiti Teknologi MARA (UiTM), Malaysia. It particularly examines students' perception towards service quality using the five SERVQUAL dimensions. Instrument adopted is a 23-item test to measure students' perception on the five different dimensions and questionnaire items were analyzed using the Rasch Measurement Model. A number 120 final year students from four different programs participated in this survey. Results of the analysis shows that the likelihood of the user is satisfied with the service rendered stands at some 84.16% chance where the overall level of satisfaction is μperson = +1.67 logit [P() = 0.8416]. In addition, Rasch analysis points that items need to be reviewed and instrument construct validity call for further refinement.\",\"PeriodicalId\":117572,\"journal\":{\"name\":\"2012 International Conference on Innovation Management and Technology Research\",\"volume\":\"37 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2012-05-21\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"15\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2012 International Conference on Innovation Management and Technology Research\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICIMTR.2012.6236479\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2012 International Conference on Innovation Management and Technology Research","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICIMTR.2012.6236479","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
引用次数: 15
摘要
本研究调查了学生对马来西亚玛拉理工大学(UiTM)一、二年级学生对Tun Abdul Razak (PTAR)服务质量的看法。它特别使用SERVQUAL的五个维度来检验学生对服务质量的看法。采用的工具是一个23题的测试来测量学生在五个不同维度上的感知，并使用Rasch测量模型对问卷项目进行分析。来自四个不同专业的120名大四学生参加了这项调查。分析结果表明，用户对所提供的服务感到满意的可能性约为84.16%，其中总体满意度为μperson = +1.67 logit [P() = 0.8416]。此外，Rasch分析指出，需要审查的项目和工具结构效度需要进一步细化。
Students' perception towards quality library service using Rasch Measurement Model
This study investigates students' perception towards the quality of service delivered by the Perpustakaan Tun Abdul Razak (PTAR) I & II, of Universiti Teknologi MARA (UiTM), Malaysia. It particularly examines students' perception towards service quality using the five SERVQUAL dimensions. Instrument adopted is a 23-item test to measure students' perception on the five different dimensions and questionnaire items were analyzed using the Rasch Measurement Model. A number 120 final year students from four different programs participated in this survey. Results of the analysis shows that the likelihood of the user is satisfied with the service rendered stands at some 84.16% chance where the overall level of satisfaction is μperson = +1.67 logit [P() = 0.8416]. In addition, Rasch analysis points that items need to be reviewed and instrument construct validity call for further refinement.
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