Determining a Quality Place in the Process of Continuous Improvement Based on the Principle of Toyota Management in Questions - A Case Study

Abstract The paper presents an analysis of an innovative method based on the principles of the Toyota Production System - BOST survey, which was carried out in 8 selected production companies from the plastics processing industry operating in the Silesian Voivodeship. Each question in the BOST survey relates to a given Toyota Rule and the Toyota House Roof. Thanks to this survey, you can learn the opinion of the surveyed employees on many areas of the functioning of a given enterprise, which may be an important hint to the operational and strategic activities of the enterprise. In the study, 1 question was selected for analysis, containing a set of factors (areas) closely related to process improvement and personal characteristics of the respondents was analyzed. The result of the work is to determine the position of quality in the continuous improvement process according to the surveyed employees and to propose improvement activities for selected companies.