{"title":"在线学习中的服务质量","authors":"Loui Al-Jawarneh, T. Mohammed","doi":"10.1109/ICEMIS56295.2022.9914135","DOIUrl":null,"url":null,"abstract":"Academia and industry do not consider the importance of Human-Computer Interaction (HCI) concepts and categories when applying the e-learning tools in education and thus the failure percentage has a high significant. The HCI should be taken into account when applying collaborative and e-learning tools to education. From the HCI theory and the Service Quality in eLearning studies three categories are identified in this article: the usability, accessibility and security. The main results indicated that a user experience dimension considers the key one as determined by universities and schools students and staff. In addition, it should be noted that there is a kind of gap in the service quality in eLearning.","PeriodicalId":191284,"journal":{"name":"2022 International Conference on Engineering & MIS (ICEMIS)","volume":"23 1","pages":"0"},"PeriodicalIF":0.0000,"publicationDate":"2022-07-04","publicationTypes":"Journal Article","fieldsOfStudy":null,"isOpenAccess":false,"openAccessPdf":"","citationCount":"2","resultStr":"{\"title\":\"Service Quality in eLearning\",\"authors\":\"Loui Al-Jawarneh, T. Mohammed\",\"doi\":\"10.1109/ICEMIS56295.2022.9914135\",\"DOIUrl\":null,\"url\":null,\"abstract\":\"Academia and industry do not consider the importance of Human-Computer Interaction (HCI) concepts and categories when applying the e-learning tools in education and thus the failure percentage has a high significant. The HCI should be taken into account when applying collaborative and e-learning tools to education. From the HCI theory and the Service Quality in eLearning studies three categories are identified in this article: the usability, accessibility and security. The main results indicated that a user experience dimension considers the key one as determined by universities and schools students and staff. In addition, it should be noted that there is a kind of gap in the service quality in eLearning.\",\"PeriodicalId\":191284,\"journal\":{\"name\":\"2022 International Conference on Engineering & MIS (ICEMIS)\",\"volume\":\"23 1\",\"pages\":\"0\"},\"PeriodicalIF\":0.0000,\"publicationDate\":\"2022-07-04\",\"publicationTypes\":\"Journal Article\",\"fieldsOfStudy\":null,\"isOpenAccess\":false,\"openAccessPdf\":\"\",\"citationCount\":\"2\",\"resultStr\":null,\"platform\":\"Semanticscholar\",\"paperid\":null,\"PeriodicalName\":\"2022 International Conference on Engineering & MIS (ICEMIS)\",\"FirstCategoryId\":\"1085\",\"ListUrlMain\":\"https://doi.org/10.1109/ICEMIS56295.2022.9914135\",\"RegionNum\":0,\"RegionCategory\":null,\"ArticlePicture\":[],\"TitleCN\":null,\"AbstractTextCN\":null,\"PMCID\":null,\"EPubDate\":\"\",\"PubModel\":\"\",\"JCR\":\"\",\"JCRName\":\"\",\"Score\":null,\"Total\":0}","platform":"Semanticscholar","paperid":null,"PeriodicalName":"2022 International Conference on Engineering & MIS (ICEMIS)","FirstCategoryId":"1085","ListUrlMain":"https://doi.org/10.1109/ICEMIS56295.2022.9914135","RegionNum":0,"RegionCategory":null,"ArticlePicture":[],"TitleCN":null,"AbstractTextCN":null,"PMCID":null,"EPubDate":"","PubModel":"","JCR":"","JCRName":"","Score":null,"Total":0}
Academia and industry do not consider the importance of Human-Computer Interaction (HCI) concepts and categories when applying the e-learning tools in education and thus the failure percentage has a high significant. The HCI should be taken into account when applying collaborative and e-learning tools to education. From the HCI theory and the Service Quality in eLearning studies three categories are identified in this article: the usability, accessibility and security. The main results indicated that a user experience dimension considers the key one as determined by universities and schools students and staff. In addition, it should be noted that there is a kind of gap in the service quality in eLearning.
求助内容：
应助结果提醒方式：
京公网安备 11010802042870号
