Relationship Management and Employees’ Commitment in Public Hospitals in Port Harcourt

The purpose of this study was to empirically investigate the relationship between relationship management and employee commitment in the public hospitals in Port-Harcourt. Two hypotheses were tested at the 0.05 level of significance. This study adopted a correlational research design because it attempted to establish a relationship between relationship management and employee commitment. One thousand one hundred and twenty-seven (1127) employees from the three (3) public hospitals and clinics listed in the Directory of the Rivers State Ministry of Health in Port-Harcourt were selected. The researcher chose grade 8 and above officers to calculate the sample size, resulting in a sample size of 295 Rivers Senatorial District employees. To calculate the sample size, the researcher selected grade 8 and above officers, resulting in a sample size of 295 employees from the population. The instrument of research that was employed for this study was an adapted questionnaire that was generated and designed from various studies reviewed to capture data in line with the study objectives. A five-point Likert-type scale questionnaire was adopted, ranging from (SA) Strongly Agree = 5, (A) Agree = 4, (SD) Strongly Disagree = 3, (DA) Disagree = 1, and (UD) Undecided = 1. 0.05 alpha level. The results of the pilot testing indicate that the instrument is reliable since it is above 0.70; the Cronbach’s alpha of the measuring instrument is 0.7, which is the benchmark. For data analysis, SPSS (Version 20) was used. The results of the study revealed a positive relationship between relationship management and indicators of employees’ commitment in the Port Harcourt public hospitals. It was recommended that organizations in the healthcare industry pay special attention to all aspects of relationship management to enhance commitment, including shared goals and values, as these variables have a significant impact on long-term employee commitment